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Business Implementation Manager

Fixed term, project-specific role, ideally full time
This is an exciting opportunity to be part of a significant cross-government initiative to improve New Zealand's legislation

The New Zealand Parliament has delegated law-making powers to over 100 agencies, including government departments, Crown entities, and statutory bodies. Research by the Access Project has identified that there are many thousands of items of secondary legislation currently in force. However, there is currently no single location where individuals, businesses, or Parliament itself can access all of these items of secondary legislation, or find out what legislation has been made or is currently in force.   Ready access to the law is fundamental to a democratic society based on openness and the rule of law, and the PCO is leading the charge through the Access to Secondary Legislation Project.

Be a part of the team that is going to change this situation by making New Zealand’s secondary legislation readily accessible!

The Business Implementation Manager will play a key role in ensuring the success of the Access Project’s objective and benefits, by increasing the PCO and agency staff adoption and usage of the Access Project outputs. The incumbent will focus on the people side of change, including changes to business processes, systems, and technology. The successful candidate will have primary responsibility in creating and implementing change management strategies, plans, and deliverables that maximise adoption of the Project.

We are seeking an experienced and motivated professional with high energy who is known for their infectious passion for change and their ability in applying appropriate change methodologies to effect and embed change across the public sector. 

This full time, project-specific role is for a fixed term period expected to finish at the end of April 2019, with a possibility of an extension.

For more about the role and its context see the job description, person specification, and information about the Access to Secondary Legislation Project below.

Applications close:  12 pm Monday 2 July 2018

How to apply »

Job description


Parliamentary Counsel Office
Reserve Bank Building
2 The Terrace

Fixed term

To end of April 2019 with the possibility of an extension

Reports to

Deputy Chief Parliamentary Counsel (Access)
Project Manager—Access to Secondary Legislation Project

Liaises with

Access Project team
Parliamentary Counsel Office staff
IT vendors and contractors
Government departments and stakeholders

Primary purpose

The primary purpose of the fixed term position is to lead the Business Implementation workstream which includes all stakeholder engagement and external communication deliverables. The incumbent will work closely with the Deputy Chief Parliamentary Counsel (Access) and the Project Director in their engagement with senior leaders at agencies to ensure that business impacts at all levels in agencies are rigorously elicited and form the basis of support that the Project needs to provide.

The Business Implementation Manager will play a key role in ensuring the success of the Access Project’s objective and benefits, by increasing the PCO and agency staff adoption and usage of the Access Project outputs. It is a role that requires considerable amount of “doing” alongside leadership and management.

The role will focus on the people side of change, including changes to business processes, systems and technology. The primary responsibility will be creating and implementing change management strategies, plans and deliverables that maximise adoption of the Project. In essence, the role will contribute to the achievement of the “future state”, through a disciplined approach to empower people to change behaviour and processes, in order to accelerate the realisation of the Access Project benefits.


The fixed term Business Implementation Manager is accountable for:

  1. preparing actionable and tailored change management plans covering all five change management levers: communications, sponsorship, coaching, training and resistance management, and covering stakeholder engagement and communications
  2. leading and managing the delivery of all business implementation deliverables of the Project including the preparation of all communication, training and documentation deliverables that flow from change management strategies and plans
  3. tracking of benefit realisation during the course of the Project
  4. actively participating in Project planning activities in a manner that change management plans are seamlessly integrated into the Project plan
  5. ensuring and leading the provision of the necessary support and coaching to senior leaders and managers, at agencies to help them embrace change for themselves and their people
  6. designing the future service delivery model including underlying financials and resource elements and hence contributes actively to financial planning.

Person specification

Overall we are looking for someone who seamlessly melds into a team of equals, loves planning, managing and doing, and brings a high level of energy to everything they do. The person will ideally enjoy the challenges of dealing with ambiguity, complexity, diverse stakeholders at various levels, and apply the right balance of a proactive and reactive approach for stakeholder engagement. The Business Implementation Manager will directly supervise the work of all personnel engaged in the Business Implementation workstream of the Project.

 Qualifications and experience

The ideal applicant will hold a tertiary qualification; however, a legal qualification is not necessary. Any professional certifications in change and project management are highly desirable and experience in same or similar role is essential.

Skill requirements

The ideal applicant is expected to have:

  • skills and knowledge to practically apply formal change management methodologies such as Kotter, ADKAR, and ideally trained and certified in change and project management
  • extensive experience in the Government sector, in particular with leading change for Projects and initiatives that span multiple organisations and multiple levels within the organisations
  • possess deep knowledge of the machinery of Government including the Budget process and preparation of Budget bids
  • demonstrated ability to build and develop effective working relationships across multiple stakeholder groups
  • excellent communication skills and an ability to craft and clearly articulate messages to a variety of audiences
  • experience in leading the design and development of customer-focused service delivery function that which is transitioned internally to business as usual drafting, publications and IT functions
  • a proven track record of successfully leading and delivering change in projects or programmes spanning multiple organisations in Government
  • organised and with a natural inclination for planning, strategy and tactics and comfort in operating in formal Project structures.
Competency requirements
  1. Business Acumen and Strategic Agility: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  2. Intellectual Horsepower and Perspective: Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile. Looks toward the broadest possible view of an issue/challenge; has broad-ranging personal and business interests and pursuits; can easily pose future scenarios; can think globally; can discuss multiple aspects and impacts of issues and project them into the future.
  3. Comfort Around Higher Management and Political Savvy: Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive. Can manoeuvre through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates where the land mines are and plans his/her approach accordingly; views corporate politics as a necessary part of organizational life and works to adjust to that reality; is a maze-bright person.
  4. Delegation and Timely Decision Making: Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports finish their own work. Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
  5. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  6. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  7. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  8. Conflict Management and Composure: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise. Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

About the Access to Secondary Legislation Project

 Ready access to the law is fundamental to a democratic society based on openness and the rule of law. While all Acts of Parliament (primary legislation) are easily accessible in consolidated form on the NZ Legislation website, most secondary legislation is not published centrally. Secondary legislation is the general term in the Legislation Bill for instruments that make or change the law and are made under a delegated law-making power. Parliament delegates this power, under an Act, to a person or agency. Read more about secondary legislation.

Secondary legislation drafted by the PCO is published on the NZ Legislation website. Secondary legislation drafted by other agencies—which is the majority—is more difficult to find. Some is notified or published in the New Zealand Gazette, some is published on agency websites or in newspapers, while some is not published at all.

This means there is no definitive way to know what secondary legislation has been made or is currently in force. Several inquiries and reports have highlighted the real difficulties faced by individuals and businesses in accessing the secondary legislation that applies to them.

Ministers agreed in late 2016 that the NZ Legislation website should be expanded to provide access to all current secondary legislation. To do this, the PCO set up the Access to Secondary Legislation Project. The aim of the project is:

To make New Zealand’s secondary legislation readily accessible

The Project’s work is organised in three broad workstreams:

  1. defining what is secondary legislation through legal research and legislative changes expressed in two Bills (Legislation and Policy)
  2. developing authoring, transformation and publication systems to enable direct publication of secondary legislation by agencies onto the New Zealand Legislation website (IT Systems)
  3. supporting agencies to transition to the secondary legislation world, to locate all secondary legislation and use the authoring and publication systems so that secondary legislation is accessible (Business Implementation).

The Project is integral to the PCO's strategic goal of Great law for New Zealand. More about the PCO's strategic goal »

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